Calls

Cannot place a call

Problem: I cannot place an outbound call.

Diagnostics:

1. In the Calls application, do you see a red banner near the top of the screen that reads “Can’t place calls: No modem or VoIP account available”?

   1. If YES, ensure that the cellular modem is powered on with the hardware killswitch

   2. If NO, proceed to the next step

2. At the top-left of the screen, do you see a cellular signal icon that has a diagonal line through it?

   1. If YES, follow these instructions to ensure that cellular networking is enabled

   2. If NO, proceed to the next step

3. Try placing a call again

Call Waiting

Problem: During an active phone call, the phone receives a second incoming call. Incoming and outgoing audio for the active call cuts out, or the active call drops.

Reason: The Librem 5 does not currently support call waiting.

Resolution: Call waiting must be disabled through your mobile carrier. Contact your carrier (or contact Purism’s wireless support department if using Librem AweSIM) and ask that the call waiting service be disabled for your line.

No mobile data

Problem: No cellular data is available. I see an orange exclamation point next to the cellular signal icon in the top-left of the screen.

Reason: Mobile data is disabled.

Resolution: Follow these instructions to enable mobile data.