FAQ

Can I get Librem One integrated into PureOS on phone or laptops?

Currently you will install and setup the applications individually. Tn the future you will be able to just sign-up and then log-in during initial product setup and have all the services available by default.

Why can’t my username contain special characters?

Your username needs to be valid across multiple existing and future protocols and services. So we permit only the “lowest common denominator”. That means no dot, underscore, accents, non-roman letters or emoji is allowed. Note that most clients let you set your “display name” to anything you want.

What characters are allowed in my passphrase?

We restrict characters for string safety and other reasons, so it is easiest to stick to alphanumeric characters. Longer passwords, even with reduced character classes, are better (more combinations) than shorter passwords with more complexity. If you are using a password generator rather than diceware, we recommend at least 12 alphanumeric characters for 71 bits of entropy. More is better!

Why can’t I have a different username for Mail and Social?

You can do this with two accounts. For example, register basic@librem.one for chat and social posts, and register complete@librem.one for mail and tunnel services. Multiple accounts also allow you to implement a separation of concerns. For example, you could have a business account, and a separate account when discussing a medical condition with your support network. To protect your privacy, we do not store a mapping between accounts, except in the case of family packs where one user is financially responsible for multiple accounts.

Why can’t I use my recovery email?

Our registration system currently does not allow one to use the same recovery email address for a Purism Shop account and a Librem One account. In order to create a Librem One account, you must use a recovery email address that is different from the one you have used to buy something at the Shop.

Why doesn’t Librem Tunnel work?

Please confirm that you have subscribed to a Complete or Family Pack account. Then visit your profile page to activate your tunnel connection. Once you have done this, your Librem Tunnel client will work.

Why doesn’t Librem Mail work?

Please confirm that you have subscribed to a Complete or Family Pack account.

Why is my forwarded mail not working?

Librem Mail uses a Sender Framework Policy (SPF) which basically says: “Do not allow mail from anything@librem.one if it does not originate from a Librem One mailserver”. So if you try to forward your @librem.one mail via alternative mail providers it will probably fail. The same will happen if you try to forward your personal mail to your librem.one mail using a mail service that uses SPF. The librem.one mailserver will see that your personal mail is forwarded by an unauthorized mail server and block the connection. Here’s a more extensive explanation of the problem (with possible solutions) for the tech savvy: https://tools.ietf.org/html/rfc4408#section-9.3.

How do I report illegal content?

Any illegal content or illegal acts should be reported to the appropriate moderator, admin, or local authorities who are equipped to handle it.

How do I delete an existing account and switch to Librem One?

Each service has a different set of steps for deletion.

Google Plus consumer accounts shut down on April 2nd 2019. You can still check the G+ deletion guide to make sure your account is gone.

Then sign up for Librem One!

Can I send and receive encrypted mail on my Apple device?

On macOS, you can use Thunderbird to encrypt email with OpenPGP. Read the EFF PGP on macOS guide.

There is no free software solution for OpenPGP on iOS today. You can still send and receive temporary messages from the Mail app. Native Librem Mail app for iOS is in our TODO list.