.. include:: /substitutions.rst
.. include:: /urls.rst

.. _librem_awesim_compatibility:

Compatibility
=============

Librem AweSIM cellular services leverage the AT&T backhaul network.
AweSIM users should experience the same network coverage as shown on the `AT&T coverage map`_.


.. _librem_awesim_compatibility_issues:

Known issues
------------

#. Librem AweSIM only works with calls *originating from the USA*.
   For example, it cannot **receive** calls to numbers registered in Canada or Mexico but will **send** calls to numbers registered within Canada and Mexico.
#. Existing AweSIM accounts may operate in Puerto Rico, but line activation for Puerto Rican residents is not supported at this time.
#. Roaming is not supported at this time.
#. :ref:`l5_cellular_networks_issues_deregistration` often affects AweSIM customers, because those numbers are ported in to Librem AweSIM.
   We cannot unregister users on their behalf for technical reasons (we must receive an SMS from either Apple or Google, and at no point do we control the user's phone number).


.. _librem_awesim_compatibility_l5:

Librem 5
--------

.. note::
   You may receive an SMS message as follows:

   **AT&T FREE MSG: We're always looking for ways to connect you to what you love faster than ever before.**
   **We're sorry, but the phone you recently activated is no longer supported.**
   **Upgrade your device: contact your AT&T account manager, visit att.com/premier, or business.att.com**
   
   If you do not notice any service interruption, it is safe to ignore this message.
   If service is affected, please contact the Wireless Support department (|email_wireless_support|).

Review the list of :ref:`supported networks <l5_cellular_networks_supported_networks>` to verify if your region is supported on the Librem 5.

.. seealso::
   * `Community Wiki: Cellular Providers`_