.. include:: ../../../format.rst
.. include:: ../../../urls.rst

.. _l5_dogwood_troubleshooting_charging:

Charging issues
===============

.. _l5_dogwood_troubleshooting_recharging_procedure:

Recharging procedure
--------------------

If your phone fails to charge, or discharges while connected to a power source during use, follow these steps:

 #. Unplug the phone from the power supply.
 #. Enable all kill switches to cut power to the modem, WLAN, camera and microphone.
 #. :ref:`Remove the battery. <l5_battery>`
 #. Press the Volume Up button and hold it.
 #. Plug the provided USB C charger into the phone.
 #. The indicator light should be red.
    If the light remains off, try repeating steps 1-5 but with the USB C cable plugged into the phone in the opposite orientation.
 #. Wait 1 second then release the Volume Up button.

If the red LED is blinking, insert the battery while the phone is powered.
The LED should remain on and should not blink.

 #. Unplug any USB device that might be connected to the phone
 #. Wait at least 1h for the battery to get some charge
 #. Press the power button untill the green indicator light shows and then release the power button