.. include:: ../../../format.rst
.. include:: ../../../urls.rst

.. _l5_birch_troubleshooting_charging:

Charging issues
===============

.. _l5_birch_troubleshooting_recharging_procedure:

Recharging procedure
--------------------

This procedure should charge the phone if the battery is not providing enough current.
There should be no need to remove the battery to perform this sequence of steps.

 #. Unplug the phone from the power supply.
 #. Press and hold the **Volume Up** button.
 #. Press and hold the **Power button** for 16 seconds while also holding down the **Volume Up** button.
 #. After 16 seconds has passed, release the **Power button**.
 #. Wait 1 second then release the **Volume Up** button.
 #. Plug the provided USB-C charger into the phone.
 #. The indicator light should be red. |br|
    The battery is charging if the indicator light is red.
    Continue to step 8. |br|
    If the light remains off, try repeating steps 1-6.
 #. The red light turns off when the battery is fully charged.
 #. After the red light turns off, unplug the charger, then press and hold the **Power button** for 15 to 18 seconds until you see a green light.
 #. Release the **Power button** and the phone should boot up.